I've used the RPTS in the past and they have been very helpful and helped me get things sorted with my lease management company. The advice is free, so you've got nothing to lose. The trouble is, as i have found, getting anything sorted with lease management companies is a long drawn out process. You have to keep plugging away though, make sure you write letters to follow up phone calls to ensure you have a written diary of events. Eventually things will get sorted. If you have a bad agent, then you can imagein they are getting a lot of complaints from people, in my experience, those who shout loudest get heard.