I completely agree. The animals should not suffer because of those people....BUT those people represent the trust and they should be doing a better job because they are spokespeople for the trust. I urge anyone who wants a cat to go them to rehome, to dontae money or food or bedding for those poor cats that are still there stuck in cages for days on end. But the customers/adopters are the ones keeping that place afloat and should be treated with the respect that is deserved. Not because we are customers but because we are in a civilised country and are trying to help.