trinidad

I have received a letter on 11th April from the Practice Manager - Roberta Flectcher. The letter is dated 10th April, and acknowledges my complaint on 8th February 2024. It has taken the GP practice two months to send an acknowledgement, totally and utterly unacceptable. I am sure Roberta contacted me, because the ICB has made contact with them. I am awaiting for a response to my complaint from the ICB by 23rd April 2024. Tessa Jowell GP practice continue to let patients down.

I am expected to receive a written response for my complaint with the ICB on April 23rd 2024. I am not really expecting any major changes, other than escalating the complaint again. I notice the Practice manager is no longer responding to comments on this forum. There is also alot of one star reviews on the NHS review website. these reviews. These issues seem to be going on to at least January 2024. Look for yourself: Ratings and reviews - Tessa Jowell GP Surgery - NHS (www.nhs.uk)

Once again I received a negative experience with Tessa Jowell GP Practice. On Friday 22nd March 2024. I needed an appointment. at 8:00am, I consulted the evergreen website, to book an appointment, and I also started a telephone call at the exact time - 8:00am. While on hold, I repeatedly tried to arrange an appointment online as the surgery encourages its patience to book an appointment through this method., On each occassion, I am seeing a message informing me the evergreen service is closed. I do not understand why its closed, and why i am unable to book an appointment. Its 8am, and I am expecting this service to be ready for use. I finally abandoned trying to secure a GP appointment, and remain on the telephone line, waiting patiently for someone to answer my telephone call. Despite my telephone call starting at approximately 8:00am, the telephone call is disappointingly not answered until 8:44am, almost 45 minutes, which is totally unacceptable. This is not an acceptable level of service, especially for patience whom are ill, and waiting for an appointment. My experience goes from bad to worse, when i am advised there are no appointments for the day to offer me, and I am advised to call back after the weekend. If I have telephoned on the exact time the surgery opens, how can there not be an appointment? This surgery is not fit for purpose, and there are clear signs, this surgery is not fulfilling its contract. I am not happy, as each time I have contact with this organization, there appears to be a problem.

I raised my complaint on 7th February with the Practice Manager, s/he is yet to respond. My concerns are now with the ICB with a response date of 23rd February. I am assuming the ICB would be in some form of contract with management at the surgery. I am not expecting a massive change from the ICB, in which case I will forward to the Health Ombudsman. I received a call from a GP on Friday regarding my appointment request on Tuesday and Thursday. The management dont seem to care at all. In regards to people mentioning we should have at least 6 eft GP. This is what is posted on ask my GP below. I dont know how accurate or up to date this is, as reception staff told me they only have 100 appointments each day : When is your clinician available? Select siteAll sites Tessa Jowell Mon18/03 Tue19/03 Wed20/03 Thu21/03 Fri22/03 Dr Negim Ali 08:00 - 18:30 Unavailable Unavailable Unavailable 08:00 - 18:30 Dr Jordan De Carli 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 Dr Baljinder Dodd 09:00 - 17:30 Unavailable Unavailable Unavailable 09:00 - 17:30 Dr Sebastian Garber 09:00 - 18:00 Unavailable Unavailable 09:00 - 18:00 Unavailable GP Unavailable 09:00 - 17:30 Unavailable 09:00 - 18:30 Unavailable Dr Anna Hourmouzios 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Dr Oyin Koledoye 08:00 - 16:30 08:00 - 16:30 08:00 - 18:30 08:00 - 16:30 08:00 - 18:30 Dr Sean Lambert Unavailable 08:00 - 15:30 08:00 - 14:00 08:00 - 15:00 08:00 - 18:00 Dr May Myanmar 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 Unavailable Unavailable Miss Laura Neale 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mr Julius Odiase 08:00 - 18:30 09:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mrs Taiwo OLAJIDE 09:30 - 18:30 09:30 - 18:30 09:30 - 18:30 Unavailable Unavailable Dr gabriella SCOZZI 09:00 - 17:30 Unavailable Unavailable Unavailable Unavailable Dr Tina Shivji 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 Mrs Alison Spence 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mrs Veronica Thorogood Unavailable Unavailable 08:00 - 18:30 08:00 - 14:00 08:00 - 18:30 Dr Lilly Udeh Unavailable Unavailable Unavailable Unavailable Unavailable

If the council is raising all these funds to fix the roads, why are the roads in the borough so terrible? I live in Copleston road. The strictions are from 9am - 11am Monday to Friday. I did not want a CPZ on my road, like most people, but the council false this money making scheme on us a few years back because most people said they would want a cpz if one was placed next to where they lived (word playing, but somewhat dishonest). I pay £235.00 for a two hour restriction. Is there any evidence of more parking available? are there less cars parking on my road? do i have more choice of where i park on my road? can i park outside my home? no to none of these answers. I dont understand why the council is allowed to get away with these things. The elections are due soon.

as parking charges can only be spent on parking, why has the council increased its yearly parking charge by a £100.00?

I tried to book an appointment on the myaskgp site on Tuesday, these are the messages I have received on their system? Tessa Jowell GP Surgery wrote12/03/2024 08:01 Form Tessa Jowell - Text message received has been successfully submitted by ++++++ +++++++ Tessa Jowell GP Surgery wrote12/03/2024 08:01 Thank you for your request regarding text message you received. If this was submitted during the temporary closure of the askmygp request service, we will promptly respond once the service re-opens. Otherwise, kindly check your email inbox for correspondence from [email protected]. Please ensure that your phone is readily available, as we might need to contact you directly. Tessa Jowell GP Surgery wrote12/03/2024 08:01 Thank you, the service is open, and we will respond as soon as possible. Please look for any emails from [email protected]. Please have your phone available as we may need to call you. Calls may be recorded by the practice for training, monitoring and audit purposes. ++++++ ++++++++, administration wrote12/03/2024 08:12 ++++++ +++++ completed this request Did / do I have an appointment? I waited for two days, noithing. so I have logged another request on their system this morning: Tessa Jowell GP Surgery wrote14/03/2024 08:00 Form Tessa Jowell - Text message received has been successfully submitted by +++++ +++++++ Tessa Jowell GP Surgery wrote14/03/2024 08:00 Thank you for your request regarding text message you received. If this was submitted during the temporary closure of the askmygp request service, we will promptly respond once the service re-opens. Otherwise, kindly check your email inbox for correspondence from [email protected]. Please ensure that your phone is readily available, as we might need to contact you directly. Tessa Jowell GP Surgery wrote14/03/2024 08:00 Thank you, the service is open, and we will respond as soon as possible. Please look for any emails from [email protected]. Please have your phone available as we may need to call you. Calls may be recorded by the practice for training, monitoring and audit purposes. do these messages mean I have an appointment? this is such a unclear, confusing service. If I am going to receive a call, will it be today, tomorrow, next week? what time frame? do i have to put my life on hold until i hear from someone, very strange service. If anyone is receiving bad service, please, please, please complain by email. They are extremely bad at responding to complaints which is why I have a live complaint to the South east London Independent Care Board. I intend to keep complaining until things change, which does not seem any time soon 😞 terrible admin service you provide TJ. the online service closed at 8:05am today, a window of five minutes to an appointment, its a discussing service.

Tessa Jowell Gp Surgery has total of 14298 registered patients as per Patient Online Management Information (POMI) system as on 30-Sep-22 I called the surgery at 1pm today. I was on hold for 55 minutes before the call was answered. Tomorrow I am going to log on and call at the same time.

tried to secure another appointment on their online service. Was logged on at 7:55am this morning. at 8:00am the appointments were opened. Started completing the form for an appointment. at 8:05am, the online service is closed. found the following times available for the online service advertised below. I am now convicted they have a real issue with clinical staffing. the service is a joke. I will add this experience to my existing complaint with ICB. how is this practice allowed to get away with this? Tessa Jowell GP Surgery (Off Service Times Monday08:00 - 08:10 Tuesday08:00 - 10:45 Wednesday08:00 - 08:10 Thursday08:00 - 08:10 Friday08:00 - 08:00

I should be receiving a response to my complaint from the ICS. My complaint submitted at the beginning of February has not been acknowledged or even replied to. Absolute terrible service. I intend to follow the complaints process until i see urgent changes. This company is receiving alot of money.

It is always the motorist, which is the cash cow. From road tax, road charges, parking charges, penalty charges. I know the council is struggling, so a 10 - 15 pound increase, fine, but £100.00???? just like the previous person mentioned - the brown bins. In the introduction year, the brown bin cost only £25.00. The coast year it cost £30.00. The year after that, it went up to £40.00. The year after that, it went up to a whooping £80.00, god knows what it is now??? result - everyone has no brown bins, and put there garden waste in the household waste which costs the council more to get rid of!! We had the opportunity to punish the labor administrator last time, but we did not.

I do hear you, local government budgets are constantly being reduced by central government, but as the previous person said, any revenue associated with parking cant be used for other things, other than parking related schemes.

Hi all, just received my yearly email to renew my car permit, which is a complete waist of money. It usually costs £135.00 for the year. This year, the council has increased my parking permit by £100, disgusting, and right in the middle when many people are struggling with the cost of living: Permit duration and cost 1 Month - £ 27.90 3 Month - £ 64.60 6 Month - £ 122.40 12 Month - £ 225.00 Why has the council done this? Resident parking permit - Southwark Council

even though I sent a email to the surgery's inbox, no one has bothered to contact me. I have now escalated my complaint to the ICB. Last Friday i contacted the surgery. I called exactly at 8am as they advised. After waiting for 40 minutes on the telephone, the call disconnected. I made another call and waited over an hour. I went onto their mygp website, it said that service was closed due to staff sickness, but oddly enough allowed me to request pills. I requested them, and received a message informing me, my request had been closed, and would be addressed when the system was up and running again. I drove to the practice, still on hold, even showed the reception staff that i had been holding for option 1, for 1hr 10 minutes. Reception staff told me, there was no appointments today and only one person was manning the phones. There website informs they have over 14000 registered patience. I sent another email to complain about the shocking service. I received a call from a angry admin officer informing me I had an appointment today. No one told me. My complaint is now with the ICB. as a group, we must complain to ensure the service improves. There rating regarding their last inspection is not great either.

Thanks for the update, I did not know Dr Love left, I agree, it was better run at melbourne Grove, but i do like the health centre building though!!