Become a valued member of our team!
With a proud history of over 55 years in Primary Care, our GP Practice has been an integral part of the Dulwich community, delivering outstanding patient care with a focus on family values. We emphasise high-quality, compassionate healthcare, teamwork and mutual respect. Our supportive environment and investment in team growth ensures everyone feels empowered. Join our diverse team driving healthcare innovation.
The Person
Passionate about contributing to DMC’s service development across our Primary Care Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.
Our administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.
We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day. You will be part of a motivated team, working closely with a range of healthcare professionals, making sure we always deliver the best possible care and experience for our patients. Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues. You will also be supported to use the latest technology, to connect with patients.
To be considered for this exciting role:
• Reception or customer care experience is essential
• The person must be an excellent communicator both spoken and written
• Must have PC skills will be able to use basic Word, Excel and e-mail
• Must be able to work within processes/procedures
• Work effectively with colleagues as part of a team.
• A willingness to learn and progress with a ‘can do’ attitude.
• Previous experience of working in the NHS is welcome but not essential.
• The ability to communicate with a wide range of people in a kind, professional and caring way.
• Previous experience in the use of EMIS Web is desirable
The Role
The primary focus for this role is to help manage the key customer accounts that DMC
currently hold within DMC Primary Care GP Practices. To be responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and inquiries for the medical team, liaising with multidisciplinary team members, other healthcare professionals and staff within the practice.
Core functions, but not limited to:
• Responding to patient queries and liaising with the wider primary care team.
• Managing appointment requests and signposting patients to our range of services.
• Maintaining patient records and maintaining patient confidentiality.
• Utilising other information systems to support efficient workflow processes.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests in a timely manner.
• Supporting patient health promotion recall campaigns.
• Encouraging uptake of our digital tools to support patient self-care.
• Taking part in all mandatory training, annual appraisal and continued education, learning and development.
• Be involved generally in the maintaining and encouraging of adequate security measures e.g. locking doors, setting security alarm where relevant.
• Maintain the Health and Safety of all staff, patients and visitors.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
• Comply and familiarise yourself with the Practice’s policies and procedures.
• Carry out any other duties as reasonably requested by the Clinicians, Practice Manager or Patient Services Manager.
Apply now
Ready to join our team? Click on apply now to fill out the application form and submit your CV. Our team will review your details and provide feedback within 7 working days. The interview process is designed for us to get to know each other better. Good luck!
If you wish to find out more about the role before applying, please contact:
Email: [email protected]
Contact number: 07775689621
DMC Primary Care _ Job Description_Patient Services Care Co-Ordinator.pdf